interior lights
From : sicilien
Q: on sun 10 apr 2005 082919 -0500 mike simmons mikesim@yhti.net wrote i tried this ng in both ways; nice/full of shit and mean/honest. obviously the mean/honest approach stirs responses and reveals the best from the ignorant. so ill be mean and honest. recently did a d47 ball joint recall on a durango and noticed the brakes were real thin. customer responded to the writer by saying; why are you selling me crap i dont need when i just want the recall done that i need after that i chose not to mention the leaking front shocks and loose tie rod ends not under warranty on this vehicle. after all if brakes arent important why is suspension and steering two weeks later the customer returns and complains to the service manager that we did not recognize the loose rod ends and midas who did their brake repair that they did not need. . . remember did notice the problem. as a dealer we are cons for recognizing needed repairs while performing warranty services yet we are idiots and inferior to independents when we dont. make up your minds. waiting to hear from the warranty kings and queens who have stories of repairs that should have been done under warranty. read the manual that you never opened and came with the vehicle its not covered. well brent it seems that your attitude is your worst enemy. too many times stealerships try to tack on extra work during recall and minor service calls that really isnt needed and people hear stories about it all the time. i would even go as far as to say that the stories heard make the problem seem far worse than it actually is and are greatly responsible for forming this attitude with the customers. then you can tack on the dealerships rather high labor rates and parts costs and can you wonder why people react the way that they do the point is that you also have an attitude when the customer doesnt listen to and do everything that you say and think that they are asses and will be given and told nothing and that make you the biggest ass of all. hows that for being mean/honest the fact is that it was your responsibility to tell the customer everything that you knew was wrong with the car regardless of their attitude and because of your bad attitude you didnt do it so you deserved to get complained about to your manager. what if one of these parts you chose not to tell them about failed and caused the customer to get into an accident would you justify your actions of not informing him/her by your complaint above you actually should be fired if you keep this shit up. -- if at first you dont succeed youre not cut out for skydiving stealerships hmmmmm... there would be hell to pay in this ng if i referred to customers in such a disparaging manner...... but stealerships passes thru with comment...... double-standard surely not! mike interesting. a lot of the dealers on tdr resent that word. i would too if i were in the business. the dealership that i go to isnt the greatest but they do good work. they charge a ton but i really dont resent that their mechanics and employees need to make a good living too. i make a decent wage and dont resent them doing the same. on the one hand i wish that they would show a little more concern for the problems that we customers bring in but on the other hand some of the things that they have to deal with would drive me crazy too. i just try to treat them right and for the most part they do the same for me. .
Replies:
From : sicilien
any hints well my sensors did the opposite. light would not turn off. turns out the sensors were right below the door latch on the inside sensing the latch opening or closing and i was told to fire a crapload of wd40 down and all around there to clean the sensor. -this was a 1997 ford taurus mind you but just trying to help. worked. .
From : edtheward
this is seriously driving me crazy. ive had this thing in several times with no resolutions. heres the deal i need some input its a 2004 dodge ram 4x4 slt with 5.7l hemi. in the past it had cold start problems. it would have a hard time getting ignition while turning over...or it would turn over and get ignition misfire and die. i saw a tsb for this 14-002-05 http//dodgeram.info/tsb/2005/14-002-05.htm as time went on it started to die during regular operation. usually it was going up a hill but it could be during quick jackrabbity accel/deceleration cranking the wheel and turning or just driving normally. each time it would not restart for at least 30 seconds. eventually it did give an error code. what they did the first visit was flash the pcm as per tsb 18-008-03 http//dodgeram.info/tsb/2003/18-007-03.htm they replaced the o2 sensor and gave it back to me. nothing changed it kept doing the same thing. i took it to a different dealer and they flashed the pcm again...and were concerned that the first dealer did not flash the pcm as they stated. upon flashing the pcm the problems persisted but differently. instead of outright dying it would sputter and misfire during driving. i would put it in neutral and give it some gas and eventually the throttle response would or would not save it. not very safe. the entire time at rest the engine would not sit at normal idle of 600 rpm it would dip below 500 and die. above 600 it was not a smooth idle of 600610600610...it would fluctuate between 500-800 rpm. i also started to notice that during rest the battery would dip below 50% and during acceleration it would jump to about 56% and then at idle it would slowly go back down taking about 20-30 seconds to get to 49% or so...and stay there. i complained that it seemed like a crankshaft problem...lo and behold there was a tsb 18-002-04 http//dodgeram.info/tsb/2004/18-002-04.htm not only did they perform this but they replaced the sensor as well. the vehicle has been sputtering and almost dying but i can save it from totally dying. now i have a new throttle problem. i accelerate and it pegs itself at 2100 rpm...and stays there. i brake and its still at 2100 rpm...i almost rear-ended someone because the truck wanted to keep going as opposed to almost getting t-boned in a left turn when it died the other day so while it was accelerating but not increasing the rpms i slammed on the brakes and the engine cut to 500 rpms and proceeded to misfire and sputter. i threw it in neutral and gassed it and it came back. because im getting good at this it doesnt die. it could die but i dont let it because it takes so long to restart it *if* it will restart...once it took 15 minutes at rest. so i have no idea what is going on here. i really need help because im spending too much time going to the dealer for this and its not safe to drive. no one knows what to do. please help!!! message crossposted .