REBUTTAL!!! from 1SourceAutoWarranty.com

From : steve horrillo

Q: john i question the validity of this person as i can find no record of this individual having a warranty with us. look mr. pandolfi i dont know what your game is. its under stephen horrillo and shake potoukian contract# 102-019952. ive found many complaints against your company and the list is growing. chris in claims knows who i am as does your salesman troy hale and im sure you do too. lets let these urls speak for themselves. for now all i ask is for what i paid for my car properly fixed and the money i was put under duress to pay these last two times. you can still put things right. im still willing to give you that opportunity. if you guys change your attitude ill be happy to report the outcome. you want to play hardball im up for that as well. just remember those in glass houses shouldnt throw stones. if you know what i mean. http//www.complaints.com/june2003/complaintoftheday.june13.5.htm http//www.r-complaints.com/consumercomplaints/0000013b.htm http//www.r-complaints.com/consumercomplaints/000001cf.htm http//www.r-complaints.com/consumercomplaints/000003c5.htm http//www.r-complaints.com/consumercomplaints/00000440.htm http//tinyurl.com/434ot http//tinyurl.com/6vw3o http//www.ripoffreport.com/results.aspq1=all&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=search%21&q5=1source&search=search&daterange=2 http//groups.google.com/groupsq=1sourceautowarranty.com&hl=en&lr=&ie=utf-8&selm=c8db1e7.0307011136.34105c7c%40posting.google.com&rnum=1 -----original message----- from john carr mailtocarr142@worldnet.att.net sent wednesday july 21 2004 718 pm to stephen@stephenhorrillo.com subject rebuttal!!! john i question the validity of this person as i can find no record of this individual having a warranty with us. regards marc pandolfi internet sales manager 1sourceautowarranty.com -----original message----- from john carr sent wednesday july 21 2004 339 pm to info@1sourceautowarranty.com subject comments please! anyone have a bad experience with 1sourceautowarranty.com car extended warranty right from the beginning ive had problems with them. i took my car to the dealer and 1source refused to pay what the dealer was asking for the price for the starter and labor so i had to pay the difference. ended up paying $150 on a warranty thats zero deductible and their most costly option the diamond plan. this time they are holding me up by sending out a claims adjuster and the dealer has been waiting for two days for an answer. my internet research has turned up numerous people with similar complaints. the attitude of the people at claims department sherman and chris is just horrible. so i tried to call the sales department. its amazing to see how even their attitude changed once they got my check. the sales department was so nice. until they got my check. now if i call the sales department the second they realize im not calling to buy their warranty they transfer me instantly to the claims department. they dont even say they are. no goodbye nothing just click! ive never had to struggle like this with an auto warranty company. i paid all this money for peace of mind and all im getting is grief. all 1sourceautowarranty.com victims please contact me. lets get together a class action lawsuit. if we band together maybe we can get them to honor their contractual agreements. theres power in numbers. any other ideas on what to do in a case like this stephen horrillo stephen@stephenhorrillo.com mailtostephen@stephenhorrillo.com www.healtor.com http//www.healtor.com/ .

Replies:

From : sean prinz

well steve i agree that it doesnt look good...but after reading section 8 what they dont cover and the last part of section seven where if you dont have all receipts and maintenance records they can void your warranty i would ask you why you wasted money on this product. this is not a warranty...this is an insurance policy to cover warranty issues....the dealers used to sell these...most if not all dealers refuse to sell these products anymore they lose to much repeat business......i think you got the proverbial screwing. on 22-jul-2004 scott m no@no.com wrote hmmm ... this company seams to be nothing but a scam.....pretending to be a company. john i question the validity of this person as i can find no record of this individual having a warranty with us. look mr. pandolfi i dont know what your game is. its under stephen horrillo and shake potoukian contract# 102-019952. ive found many complaints against your company and the list is growing. chris in claims knows who i am as does your salesman troy hale and im sure you do too. lets let these urls speak for themselves. for now all i ask is for what i paid for my car properly fixed and the money i was put under duress to pay these last two times. you can still put things right. im still willing to give you that opportunity. if you guys change your attitude ill be happy to report the outcome. you want to play hardball im up for that as well. just remember those in glass houses shouldnt throw stones. if you know what i mean. http//www.complaints.com/june2003/complaintoftheday.june13.5.htm http//www.r-complaints.com/consumercomplaints/0000013b.htm http//www.r-complaints.com/consumercomplaints/000001cf.htm http//www.r-complaints.com/consumercomplaints/000003c5.htm http//www.r-complaints.com/consumercomplaints/00000440.htm http//tinyurl.com/434ot http//tinyurl.com/6vw3o http//www.ripoffreport.com/results.aspq1=all&q4=&q6=&q3=&q2=&q7=&searchtyp e=0&submit2=search%21&q5=1source&search=search&daterange=2 in their defense theyre not a total scam. they did pay for part of the repairs. its that they intimidate discourage and deny valid claims. and then have a cocky attitude. like theyre untouchable. ive even tried to call the sales department and as soon as they figure out its not a sales call they hang up or foward the call the claims. it made me feel like i hit a brick wall. they also ruined the relationship i had with two chevy dealers. one of dealers i had been going to for 6 years. the recent one i originally picked up my vette from. now neither of them will touch my car again after what 1sourceautowarranty.com put them through. one of my relatives worked for both dealerships in the past as a mechanic and he said he never saw problems like this with other warranty companies. mind you i can understand them trying to chop down the dealers price lord knows the dealers are no boyscouts. but when it hurts the consumer thats when the authorities and the press tend to want to investigate. im a busy person and i dont have time for this sort of game playing let alone having my car tied up needlessly. id rather be enjoying life. ive been up all night because of this. i just want to have the peace of mind to know that if me or my wife or god forbid my handicapped mom breaks down they wont be given the shake down. and what really irks me is they have denied claims for safety devices like my side mirror and the last time for brake rotors. hers a sample contract http//www.1sourceautowarranty.com/pdf/1source2001-2plansample.pdf i have the diamond plan. you tell me if im wrong. and just look at the experience section of this website... http//www.autowarranty.cc/1sourceautowarranty. it just disgusts me to see this sort of marketing. i hate to use my connections in the media to resolve personal things but in this case im seriously considering putting it out on the wire. -- thanks to everyone for your support steve horrillo .

From : jackie chandler

what is so special about the lone star edition thanks bj .

From : steve horrillo

on 22-jul-2004 scott m no@no.com wrote hmmm ... this company seams to be nothing but a scam.....pretending to be a company. john i question the validity of this person as i can find no record of this individual having a warranty with us. look mr. pandolfi i dont know what your game is. its under stephen horrillo and shake potoukian contract# 102-019952. ive found many complaints against your company and the list is growing. chris in claims knows who i am as does your salesman troy hale and im sure you do too. lets let these urls speak for themselves. for now all i ask is for what i paid for my car properly fixed and the money i was put under duress to pay these last two times. you can still put things right. im still willing to give you that opportunity. if you guys change your attitude ill be happy to report the outcome. you want to play hardball im up for that as well. just remember those in glass houses shouldnt throw stones. if you know what i mean. http//www.complaints.com/june2003/complaintoftheday.june13.5.htm http//www.r-complaints.com/consumercomplaints/0000013b.htm http//www.r-complaints.com/consumercomplaints/000001cf.htm http//www.r-complaints.com/consumercomplaints/000003c5.htm http//www.r-complaints.com/consumercomplaints/00000440.htm http//tinyurl.com/434ot http//tinyurl.com/6vw3o http//www.ripoffreport.com/results.aspq1=all&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=search%21&q5=1source&search=search&daterange=2 in their defense theyre not a total scam. they did pay for part of the repairs. its that they intimidate discourage and deny valid claims. and then have a cocky attitude. like theyre untouchable. ive even tried to call the sales department and as soon as they figure out its not a sales call they hang up or foward the call the claims. it made me feel like i hit a brick wall. they also ruined the relationship i had with two chevy dealers. one of dealers i had been going to for 6 years. the recent one i originally picked up my vette from. now neither of them will touch my car again after what 1sourceautowarranty.com put them through. one of my relatives worked for both dealerships in the past as a mechanic and he said he never saw problems like this with other warranty companies. mind you i can understand them trying to chop down the dealers price lord knows the dealers are no boyscouts. but when it hurts the consumer thats when the authorities and the press tend to want to investigate. im a busy person and i dont have time for this sort of game playing let alone having my car tied up needlessly. id rather be enjoying life. ive been up all night because of this. i just want to have the peace of mind to know that if me or my wife or god forbid my handicapped mom breaks down they wont be given the shake down. and what really irks me is they have denied claims for safety devices like my side mirror and the last time for brake rotors. hers a sample contract http//www.1sourceautowarranty.com/pdf/1source2001-2plansample.pdf i have the diamond plan. you tell me if im wrong. and just look at the experience section of this website... http//www.autowarranty.cc/1sourceautowarranty. it just disgusts me to see this sort of marketing. i hate to use my connections in the media to resolve personal things but in this case im seriously considering putting it out on the wire. -- thanks to everyone for your support steve horrillo .