OBDII scanner

From : Annonymous

Q: i tried this ng in both ways; nice/full of shit and mean/honest. obviously the mean/honest approach stirs responses and reveals the best from the ignorant. so ill be mean and honest. recently did a d47 ball joint recall on a durango and noticed the brakes were real thin. customer responded to the writer by saying; why are you selling me crap i dont need when i just want the recall done that i need after that i chose not to mention the leaking front shocks and loose tie rod ends not under warranty on this vehicle. after all if brakes arent important why is suspension and steering two weeks later the customer returns and complains to the service manager that we did not recognize the loose rod ends and midas who did their brake repair that they did not need. . . remember did notice the problem. as a dealer we are cons for recognizing needed repairs while performing warranty services yet we are idiots and inferior to independents when we dont. make up your minds. waiting to hear from the warranty kings and queens who have stories of repairs that should have been done under warranty. read the manual that you never opened and came with the vehicle its not covered. well brent it seems that your attitude is your worst enemy. too many times stealerships try to tack on extra work during recall and minor service calls that really isnt needed and people hear stories about it all the time. i would even go as far as to say that the stories heard make the problem seem far worse than it actually is and are greatly responsible for forming this attitude with the customers. then you can tack on the dealerships rather high labor rates and parts costs and can you wonder why people react the way that they do the point is that you also have an attitude when the customer doesnt listen to and do everything that you say and think that they are asses and will be given and told nothing and that make you the biggest ass of all. hows that for being mean/honest the fact is that it was your responsibility to tell the customer everything that you knew was wrong with the car regardless of their attitude and because of your bad attitude you didnt do it so you deserved to get complained about to your manager. what if one of these parts you chose not to tell them about failed and caused the customer to get into an accident would you justify your actions of not informing him/her by your complaint above you actually should be fired if you keep this shit up. -- if at first you dont succeed youre not cut out for skydiving stealerships hmmmmm... there would be hell to pay in this ng if i referred to customers in such a disparaging manner...... but stealerships passes thru with comment...... double-standard surely not! mike .

Replies:

From : steve w

steve w. wrote what do you want to do with it just scan/clear codes or do you want real-time data and calibration controls as well makes a big difference. -- steve williams my check engine light came on and i wanted to get the code so i could do something about it maybe. and also so i can clear clear codes. .

From : mike622

small world - though chenango forks sound like it ought to be out west somewhere with cowboys and such... of course we have a hell as well as a paradise here in michigan so i probably shouldnt pick on other peoples place names. ; cricket cricket... yes it is binghamton ny. i live in chenango forks a few miles north. johnc is that binghamton ny just curious my brother lives there. would be pretty funny if he was looking for a dodge and i could say a guy told me miller is pretty good. course my brother never listens to me anyway but still...; cricket ramman seacowboy milesscooter et al the dealer miller dodge in binghamton smoke tested it and intalled a new gas filler cap. less than $35.00 well spent. johnc youre apt to discover that any code that clears itself may still remain stored and come back from the grave to haunt you on vehicle emissions inspection day. been there and done that... urn4trouble@hotmail.com writes overfilling the tank does it also..done it myself a few times..it just clears itself in a few days scott thank you both for the tips and advice. i agree with miles. change the gas cap. and to clear the check engine light unhook the battery for for bout a minute. if it comes back after that then there is definitely a leak in your lines somewhere. maybe replace the lines just so you know that there isnt any leaks. good luck with that. .

From : peter

ok thanks for the advice. it has around 140000 miles on it and expect the fuel pump will have to be replaces someday but at this time power doesnt seem to be the problem just a hessitation every so often. i will reset the connection. ahh..the wonderful mitsubishi motor... when was the last time you cleaned the tb on it thanks ron michael moorman wrote if it acts like an upper limit on the ability to deliver power it may be a failing fuel pump. i am ready to replace the one in my 89 voyager. initially at various times it wouldnt hold 70 mph up hill then 65 etc. now on a bad day it wont go fast enough to get into 4th. guess ill have to do something soon. a few years ago i had what seemed to be a random misfire problelm. reseated most of the electrical connectors. i suspect that it was the big one behind the battery that connects to the computer. that was when the problem seemed to disappear. good luck mpm wrote i have or my wife has a 1989 caravan with a 3 liter eng that has developed a problem. it wants to miss every so often when cruising down the highway. i have replaced the gas filter but that didnt help. i took the plugs out and they all look good. is this an electrical problem or a fuel problem thanks ron .

From : joseph myers

i just installed a cb bracket on the floor in front of the center seat. after screwing the bracket to the floor the airbag light stays on. i noticed there are wires running under the carpeting in this area. does anyone know if these are in fact the airbag wires and if so how do i lift the carpet to see what the problem is if the wire did get cut by the screw is it easy to replace thanks in advance for any help anyone can give me. .