No new job
From : brent d
Q: to jim i do not brag about by certifications i simply reveal them so people do not feel they are receiving advice from a wannabe. you know the same that you informed me as to your career in your post. i simply respond to your response in the same immature manner by saying fuck you back. you were dumb enough to pay for repeated repairs on this truck with out knowing what was going on with it. if you had a bent driveshaft you obviously use the truck hard and should have been complaining of a vibration at highway speeds. reoccuring repairs would not be unexpected. if you feel your bad experience with a bad technician gives you the right to tell every other good and qualified technician to fuck you then you are immature. if the alaskan pipeline cracks a leak can i say fuck you i spit on you brent master ase and gold certified chrysler technician .
Replies:
From : maxpower
i have a 1995 dakota that i have replaced the heater motor on. let me tell you this is no small task it has started growling and vibrating the whole truck now. i guess there is nothing left to do but tear back in there and replace it again. anyone have similar experience with these blower motors john .
From : theguy
nay roy cruiser is fine. truck was in a couple accidents none since ive been gone from the group. been thinking about getting rid of the cruiser. i like it and hate it at the same time. its a 4 cyl. ya know driving around in my v8 ram kinda makes me miss the power. but i love the look and the room. im going to the philadelphia auto show on monday... maybe ill see something else i like -michele; -- she is doing good her ram truck and pt cruiser are still rolling along didnt she bust up the cruiser or was that somebody else roy .
From : henry
on fri 4 feb 2005 164717 -0500 maxpower damnnickname@yahoo.com wrote on fri 04 feb 2005 135355 -0500 nospam.clare.nce@sny.der.on.ca wrote yes i go to work hoping customers will spend money. it might be hard to understand but this is how a business works. dont you go to work for the simple idea of making money so do i. just be real happy that you are a mechanic at the business and not the owner because you would be out of a job beofre you could spell paid. the us auto industry learned several years back that it cant be about the consumer just spending money. that was why the japeneese came over here and kicked your ass. it has be about service and a feeling of loyalty toward the dealer from the consumer then the consumer will spend their money there. i can tell you about numerous dealerships in my area that have gone to bat for the customer in extending their warranty for a failed part or just stood up and took care of it themselves. they are in business still and doing well because customers feel loyal and keep going back. read your own auto industry magazines brent. they have repeatedly done sudies that show that the number one source of revenue for a dealership is return customers and the number two is referrals from satisfied customers. you really dont understand the long range strategy needed by a business at all brent in fact you just simply have a bad attitude toward the customers. to have a successful business you have to think strategically not tactically. i hope the service manager keeps you under the hood and away from the customers. guy i agree with you to a certian extent. but things have changed so much over the past 4 yrs. when the service manager goes out of his way to cover a part that was out of warranty or a labor op to find out that now he has to pay for it because the district rep declined it....... those good things that used to happen in the past have stopped because of this. and it happens to often . it isnt acually the dealer at least not the one i work at that doesnt want to help its chrysler corporation that is doing it !! i have worked for chrysler for 26 yrs when a car comes in for a repair say a drivabilty problem and the tech spends the time to diagnois and trace the problem down to a failed sensor......and gets paid .2 to replace the sensor only 3 yrs ago we got paid to locate these problems we got paid for verifying the complaint..where do you think quality is going where do you think fix it right will go and i see it at so many dealers and it is ford chevy and chrysler . it has be about service and a feeling of loyalty toward the dealer from the consumer then the consumer will spend their money there. i agree with you 100% but pass that on to the 3 major corporations!!! . glenn beasley chrysler tech-- just venting..... look glen im not trying to be a jerk i understand that there are two sides to this issue and i imagine that you and brent are great mechanices. trust me i love great mechanics. thanks for the input i appreciate your perspective. .
From : brent d
nathan w. collier wrote hi! well well.....look at what the cat drug up. hi-ya dodge babe. i think that was me not my cat......... lol -- everyone should have a pet i adopted a kitty cat ^..^ 1993 mercury cougar xr-7 coupe .
From : maxpower
on fri 04 feb 2005 124700 -0800 theguy theguy@yourplace.com wrote havent seen him on for a bit and am hoping everything is ok with him. anyone have any i asked the same thing a week or so ago but got no responce. beekeep .
From : theguy
thanks for the reply. i took it to the dealer this morning and they couldnt read the obd cause they didnt have the unit in the shop.so i took it to autozone and before i even had it read the guy said it was the plugs. he read the code and it was a cylinder one misfire. he sold me some spark plugs change them had the battery unhooked the whole time got the plugs changed hooked the battery back up and bam no check engine light and my truck was running perfect. i guess changing the plugs every 30000 miles will be my new interval. i just put regular champion plugs back in it. the guy at autozone said i wouldnt need the new plugs and the champions would be more then fine. thanks john hmm.. i went about 45k in my hemi before i changed the plugs and never go a check engine light. were the plugs fouled corroded etc by virtue of disconnecting the battery youve effectively reset the computer/check engine condition. if it comes back on in a few days that prolly wasnt the problem. hopefully you did fix it though. -- moparman---remove clothes to reply! --scud coordinates 32.61204 north 96.92993 west-- .
From : hp
on fri 04 feb 2005 135355 -0500 nospam.clare.nce@sny.der.on.ca wrote yes i go to work hoping customers will spend money. it might be hard to understand but this is how a business works. dont you go to work for the simple idea of making money so do i. just be real happy that you are a mechanic at the business and not the owner because you would be out of a job beofre you could spell paid. the us auto industry learned several years back that it cant be about the consumer just spending money. that was why the japeneese came over here and kicked your ass. it has be about service and a feeling of loyalty toward the dealer from the consumer then the consumer will spend their money there. i can tell you about numerous dealerships in my area that have gone to bat for the customer in extending their warranty for a failed part or just stood up and took care of it themselves. they are in business still and doing well because customers feel loyal and keep going back. read your own auto industry magazines brent. they have repeatedly done sudies that show that the number one source of revenue for a dealership is return customers and the number two is referrals from satisfied customers. you really dont understand the long range strategy needed by a business at all brent in fact you just simply have a bad attitude toward the customers. to have a successful business you have to think strategically not tactically. i hope the service manager keeps you under the hood and away from the customers. .
From : dan j s
thanks for the reply. i took it to the dealer this morning and they couldnt read the obd cause they didnt have the unit in the shop.so i took it to autozone and before i even had it read the guy said it was the plugs. he read the code and it was a cylinder one misfire. he sold me some spark plugs change them had the battery unhooked the whole time got the plugs changed hooked the battery back up and bam no check engine light and my truck was running perfect. i guess changing the plugs every 30000 miles will be my new interval. i just put regular champion plugs back in it. the guy at autozone said i wouldnt need the new plugs and the champions would be more then fine. thanks john turn your ingition on and off 3 times and you will receive the obd code where your odometer reads out. then go to www.obdii.com to find out what the problem is. hi i have a dodge ram 1500 reg cab 4x2 4.7. my truck was running fine this morning had about 1/8th of a tank of gas left so i went to the gas station. i put $25.00 worth of 87 octane in it and went along with my business. this evening i started getting some jerking in my truck. like some intake problem. so i get it home. 45 minutes later i decided to go to a buddies house and it did it again this time i just punched the throttle and about 2 minutes of this cleared the problem up. when i got to my buddies house we decided to go get something to eat and my check engine light come on and the problem persisted again i went to the local advance auto to see if they had a obd reader and they said they didnt have one but the guy recommened lucas fuel injector cleaner. now the problem seems to have gone away. i also took my filter off of my cold air intake and blew some air through it and made sure everything was tight on it. could i have got some bad gas and/or a clogged fuel injector i will take it to the dealer tomorrow and have then run the obd. i thought maybe it might be an air sensor went out causing the surging feeling. thanks for any advice. oh! and i just got my truck out of the body shop today and it was all nice and clean and shiny and now a check engine light....just frustrated this has been the first time it has acted up except for when my girlfriend didnt tighten the gas cap and i got a check engine light fot the evap sensor. john robertson .
From : Annonymous
one of the best things chrysler did was to offer oil changes for $7.77 along with $7.77 vehicle inspections. now instead of going to my local quickie lube and paying about $20.00 for an oil change ill go to the dealership. i am hoping that while im there if something doesnt sound quite right or need attention that they might just inform me about it or make a minor adjustment if thats all thats required. whereas the pimply faced kid at the quickie lube wouldnt know if anything was wrong. most of the time were lucky if the kids put the drain plug back in. on thu 3 feb 2005 213745 -0700 drgn1400@webtv.net brent d wrote many of you have suggested i find new employment because i am unhappy with the way i am payed. could we stray any further from the truth i never said i was unhappy. i simply stated that there are too many people standing in the service department demanding an item covered under warranty when it has expired. its not the dealerships fault you never opened the warranty manual that accompanied your new vehicle. brent - ill agree with you -to a point. however the salesmans responsibility is to explain the warranty clearly to the buyer. the service adviser/managers job is to make sure when the vehicle comes in close to the end of warranty taht the customer is reminded the warranty is coming close to the end and ask if there are any issues that should be addressed before the warranty expires. yes you get paid more for doing it after its off warranty - but you also end up with customers who curse you at every opportunity and will never buy another vehicle from you or trust you explicitly to look after them and their vehicles again. it was also suggested that dealerships want the service work as well because we are searching for deeper pockets and customer pay labor times are too high. yes and no. in way too many cases dealerships do put off repairs until warranty is off if they think they can get away with it. yes i go to work hoping customers will spend money. it might be hard to understand but this is how a business works. dont you go to work for the simple idea of making money so do i. no making money is only part of the reason i go to work every day. generally i also do it because i enjoy the work - and enjoy providing service. customer pay labor times are higher than warranty for the simple reason that they are more realistic. yes and no. a good mechanic can generally beat the flat rate on the majority of warranty repairs. this is because generally warranty repairs are done on relatively new vehicles where siezed parts and other difficulties are not expected to be encountered. out of warranty rates are calculated to provide the extra time to clean up and free up the crap that you tend to run into on older vehicles. you win some and you loose some. cant ride the gravy trane all the time. example a complete overhaul of a 47re automatic pays approx. 9.6 hours under warranty. if i dont breathe fart take a lunch or get a drink of water i might make this time. customer pay is approx. 15 hours. it is more realistic if you want every part cleaned and inspected. can you remove rebuild including the inspection and cleaning of every part and install a diesel automatic in one day yes most times a dealership has a higher labor rate. an independant is not required to purchase thousands of dollars in special tools monthly to complete recalls and needed repairs and prevent unnecessary hammer swinging. and ive seen more expensive special service tools gathering dust in the back corner of the dealership while some hamfisted ase certified factory trained gorilla beats the shit out of something because he thinks its faster than going to get the right tool and figure out how to use it. the independant does not spend thousands of dollars a year to factory train the technicians to specialize on the vehicle you drive. yet many independents have and more effectively use the proper tools for the job - and when they invest in specialized training it casts them more than the dealership. when i sent my mechanics for factory training from the dealership all it cost me was the mans wages for the day and the use of a company car and gas to head to the training center. when i sent mechanics from an independent garage i also had to pay for the training unless it was a glorified sales seminar provided by a supplier like moog etc. not every dealership is honest and has the best trained technicians ill give you that. i still find it hard to believe that a person is smart enough and wealthy enough to finance a $45k+ vehicle that they were not educated enough to factor in maintenance and repairs into the monthly budget. just because comeone can make enough money to afford to buy a $100k vehicle does not mean he has any smarts when it comes to vehicle knowledge. generally it is the other way around. the guy who know
From : carolina watercraft works inc
its getting to be about time to replace my 4x4 dakotas stock tires. they still have a bit of tread on them but they dont grip these slick english roads well. i do have ways of getting tires out here provided i can find the type i want. the truck is a 4.7litre 4x4 club cab 2001 if that matters. i need tires that stick to wet roads well. truck is mostly used on roads sometimes bad and highways but is occassionally taken off-road as well. i dont have unlimited funds but ill dig into my pockets for good tires thatll last a while. a long time ago bfg ats i think. been out here too long! were recommended to me. i was told they were a bit noisy but were good on the road and lasted a long time. is this still a good recommendation appreciate any advice. and hello michele i was thinking i was the only gal here im a relative newbie though. .
From : nathan w collier
many of you have suggested i find new employment because i am unhappy with the way i am payed. could we stray any further from the truth i never said i was unhappy. i simply stated that there are too many people standing in the service department demanding an item covered under warranty when it has expired. its not the dealerships fault you never opened the warranty manual that accompanied your new vehicle. it was also suggested that dealerships want the service work as well because we are searching for deeper pockets and customer pay labor times are too high. yes and no. yes i go to work hoping customers will spend money. it might be hard to understand but this is how a business works. dont you go to work for the simple idea of making money so do i. customer pay labor times are higher than warranty for the simple reason that they are more realistic. example a complete overhaul of a 47re automatic pays approx. 9.6 hours under warranty. if i dont breathe fart take a lunch or get a drink of water i might make this time. customer pay is approx. 15 hours. it is more realistic if you want every part cleaned and inspected. can you remove rebuild including the inspection and cleaning of every part and install a diesel automatic in one day yes most times a dealership has a higher labor rate. an independant is not required to purchase thousands of dollars in special tools monthly to complete recalls and needed repairs and prevent unnecessary hammer swinging. the independant does not spend thousands of dollars a year to factory train the technicians to specialize on the vehicle you drive. not every dealership is honest and has the best trained technicians ill give you that. i still find it hard to believe that a person is smart enough and wealthy enough to finance a $45k+ vehicle that they were not educated enough to factor in maintenance and repairs into the monthly budget. if a person is concerned enough with their vehicle and how much they spent to get it to have every squeak and rattle repaired under warranty then they should be concerned enough to have their after-warranty repairs done by a specialized technician - regardless of the small cost difference. if you are happy having a five and dime quick lube service your $45k vehicle then this only shows your ignorance. you are not very concerned with their training experience or product usage. all this to literally save a couple bucks. how sad that you treat your second largest investment remember you pride yourself on reminding the service department how much you paid this way. when was the last time you walked into a quick lube and informed them of the vehicle cost before they serviced it brent master ase and gold certified chrysler technician as far as the warranty goes it speaks for itself. if someone wants free work after thewarranty they are asking for too much. you are correct. i dont think most people complain about the technician i think they complain about the charges which you agree are higher than the warranty charges. so i feel that is a valid complaint. all work should be charged at the same rate no matter who or what you are. you stated customer pay labor times are higher than warranty for the simple reason that they are more realistic. example a complete overhaul of a 47re automatic pays approx. 9.6 hours under warranty. if i dont breathe fart take a lunch or get a drink of water i might make this time. customer pay is approx. 15 hours. it is more realistic if you want every part cleaned and inspected. can you remove rebuild including the inspection and cleaning of every part and install a diesel automatic in one day my interpretation of the above statement is that you do a better job for a paying customer than you do for a customer that is having warranty work done. this confuses me shouldnt all work be preformed with the same love - and no i cant remove rebuild and install a tranny in one day. but that isnt my profession. customers will always complain in any store service department or whatever. its the nature of the beast. hank .
From : nathan w collier
brent d wrote to jim i do not brag about by certifications i simply reveal them so people do not feel they are receiving advice from a wannabe. you know the same that you informed me as to your career in your post. i simply respond to your response in the same immature manner by saying fuck you back. you were dumb enough to pay for repeated repairs on this truck with out knowing what was going on with it. if you had a bent driveshaft you obviously use the truck hard and should have been complaining of a vibration at highway speeds. reoccuring repairs would not be unexpected. if you feel your bad experience with a bad technician gives you the right to tell every other good and qualified technician to fuck you then you are immature. if the alaskan pipeline cracks a leak can i say fuck you i spit on you damn ................. i can understand someone getting pissed off at a few smart ass customers that are always giving you a hard time but you at this point you are the very reason a lot of people view the customer service department in the bad light which you are complaining about. someone needs to change their medication or brand of beer.......... jerry .
From : hank
on thu 03 feb 2005 155452 -0500 oc k@k.com wrote chrome stainless steel high quality abuse@cv.net mac please remove splinters before emailing .