Dodge Van?

From : andrew burton

Q: john robertson johndanielrobertson@cox-internet.com wrote in message i have been reading a couple of your posts about dealership and shit all i can say is that my hat is off to the dealership mechanics most of the time they do receive great training and are very helpful. i have never had warranty work mainly because i keep my truck maintained. i did take my older dakota to get the transmission overhauled it was costly but the truck ran great and is still lasting. i dont care to pay the money as long as it for good quality work. keep up the good work brent. john in a simple nutshell i will try to explain the antics of a dealership service department. i can not explain poor dealerships with questionable techncians this is for you to determine. i simply hope my explanation helps you understand why a dealer does what it does. a dealer is monitored by the manufacturer as to how many repairs it does. if a dealer does one particular repair more than other dealers of the same size and zone then a restriction is placed on them for that repair. this is not right but it happens. this can result in a service manager instructing their technicians not to recognize that particular problem to eliminate the restrictions. i would hope that any dealer would ignore these restrictions if the repairs pertained to safety. as many have suggested a dealer will not recognize a problem with the vehicle until it is out of warranty. now you know why. your problem is with chrysler not the dealer. as for an independant repair shop charging less; bullcrap. as a customer you simply picked up the phone and found a shop that charges less per hour. what sense does it make if an independant charges less per hour but charges you more hours because they are not familiar with the vehicle flat rate is a guideline - not a law. a dealership may charge more per hour but charge less hours since they can diagnose the vehicle quicker. this is easy to understand since they are more familiar with that vehicle and its common fallacies. this also does not account for the thousands of dollars per month that a dealer spends on special tools to peform the repairs quicker and more precisely. one individual suggested they had been in a dealer and saw a large amount of dust on the special tools. he could not be more correct. not every tool is used every day what tools are used is determined by the failure rate of specific vehicles. perhaps this individual should spend more attention on their shop than the dealers. one thing to remember is this; unlike an independent a dealer has the right to not use a special tool because at least they have it if they need it. brent master ase and gold certified chrysler technician john....even that is being takin away we used to be able to sign up for any class that we felt we needed training with.. how long has the pacifica been out the 300c i have not since been to those classes. now you get a car in on a wait basis with a problem and watch the customer yell because they have to wait so long for us not only to figure the system out but then to diagnios it and all that..... brent why did you get me started!!!!! glenn beasley chrysler tech glenn you can get into most any class quickly however your sm has to be proactive. he needs to put you on an interest list on dealer connect for the classes you want. then he needs to monitor dmail daily and wait for the class to pop up and then he needs to enroll you immediately as soon as the class becomes available. its a pita but its the only way i know to get your techs in on the new classes. they have changed certification requirements for 05 so your sm may have more of an incentive now to make sure that he has at least one tech qualified in each skill area. mike chryco service manager member sae mike if it is true that techs are told not to recognize certain problems hats off to glenn cause he cant be blinded how do i get the service i expect from a dealers shop they fixed a leaky valve cover gasket leaking again now and those plugs on the passenger side above the exhaust ports about 16 months ago. im about to put it in the shop again for the valve cover gasket again. im sure they will recognize that. it needs to be repaired warrantee or not. the 03 ho doesnt have the pep it once had just under 60k on it. is this normal or should it be checked out if it is checked out how do i know wether or not they will recognize any problem it is a trust issue i believe. do i straight out ask him if it is on the non-recognition list -- fmb only one b in fmb first of all there is no non-recognition list per se. what happens is that each dealer is compared to other similar sized dealers with similar franchises in similar climates. presumably every dealer should do about the same number of warranty repairs per

Replies:

From : transurgeon

i cant do another winter without 4x4. this was the first in almost 30 years. the lightning with blizzaks all around was good but... i havent kept up much with new things beyond 2000. what is the way to go has to be a cummins. although ill hang a plow on it i wont be doing much residential plowing so a standard would fit as well as the auto. im also torn between a 2500 and a 3500. in case i should buy a fifth wheel i want to be able to haul it. any thoughts mike tom rabbit anybody roy more questions. with the hemi what trans comes with it any problems w/it can you use regular gas or does it require 93 doubtful i will go gas but id like to know cover the options. iirc the 48re is also with the gas motors and has been trouble free. the 5.7 runs on the 87 octane fuel. its a 5-45rfe carrot breath! thanks for the clarification mike. it would seem ol wide ass has started his super bowl party a tad early. vbg roy ^ mike furry face thought of another reason why it has to be srw. duallys use a 9 blade too much up front for a comfort margin. go to plowsite.com and youll read that using the 9 footers or the blizzard blades that extend from 8ft to 10 ft are becoming the new rage. you just have to give up the notions that come with old age and get with the new programs.. vbg also my friend you gotta be careful what you talk about on a public group. some of the ladies that frequent here may take the too much up front for a comfort statement to mean something else other than your belly that i know youre talking about..... gbmfg ff roy .

From : moparman

i cant do another winter without 4x4. this was the first in almost 30 years. the lightning with blizzaks all around was good but... i havent kept up much with new things beyond 2000. what is the way to go has to be a cummins. although ill hang a plow on it i wont be doing much residential plowing so a standard would fit as well as the auto. im also torn between a 2500 and a 3500. in case i should buy a fifth wheel i want to be able to haul it. any thoughts mike tom rabbit anybody roy more questions. with the hemi what trans comes with it any problems w/it can you use regular gas or does it require 93 doubtful i will go gas but id like to know cover the options. furry face thought of another reason why it has to be srw. duallys use a 9 blade too much up front for a comfort margin. roy .

From : maxpower

bitch to the doctors the same way you do to a service manager. isnt your health worth more than what you paid for the vehicle isnt your health worth fixing right the first time compared to your truck after all doctors expect their highly complicated vehicles diagnosed and repaired correctly the first time. why shouldnt we expect the same from them with our health; dont we pay more in medical than vehicles i dont pay for any medical treatments and i still expect my doctor to be a hell of a lot better than the mechanic at my local dodge garage. you think people dont bitch when doctors screw up i guess you have never heard of malpractice. .

From : lorne guess noguess net

hp wrote my 04 1500 quad hemi didnt come with an ashtray light or a light under the hood. are there any factory add ons i could get to accomplish this. the glove box has a light however. hopefully the wires for such are already in place. thanks howard you got an ash tray did you have to pay extra for it jam .

From : nosey

brent d wrote in a simple nutshell i will try to explain the antics of a dealership service department. i can not explain poor dealerships with questionable techncians this is for you to determine. i simply hope my explanation helps you understand why a dealer does what it does. a dealer is monitored by the manufacturer as to how many repairs it does. if a dealer does one particular repair more than other dealers of the same size and zone then a restriction is placed on them for that repair. this is not right but it happens. this can result in a service manager instructing their technicians not to recognize that particular problem to eliminate the restrictions. i would hope that any dealer would ignore these restrictions if the repairs pertained to safety. as many have suggested a dealer will not recognize a problem with the vehicle until it is out of warranty. now you know why. your problem is with chrysler not the dealer. the problem is with both. as for an independant repair shop charging less; bullcrap. as a customer you simply picked up the phone and found a shop that charges less per hour. what sense does it make if an independant charges less per hour but charges you more hours because they are not familiar with the vehicle what a load of crap. the independent went to the same trade school you did. au contraire moses! while the tech may have attended the same trade school it is the ongoing training that is the difference. a dealership tech attends many more hours of vehicle specific classes than an independent tech does. mike flat rate is a guideline - not a law. a dealership may charge more per hour but charge less hours since they can diagnose the vehicle quicker. this is easy to understand since they are more familiar with that vehicle and its common fallacies. this also does not account for the thousands of dollars per month that a dealer spends on special tools to peform the repairs quicker and more precisely. another load of crap! i can regularly plan to field at least three calls per day from independent shops calling for tech advice or to borrow a special tool. mike one individual suggested they had been in a dealer and saw a large amount of dust on the special tools. he could not be more correct. not every tool is used every day what tools are used is determined by the failure rate of specific vehicles. perhaps this individual should spend more attention on their shop than the dealers. one thing to remember is this; unlike an independent a dealer has the right to not use a special tool because at least they have it if they need it. brent master ase and gold certified chrysler technician .