1988 Ram D150 Oil leak

From : tom dimuro via carkb com

Q: on sun 10 apr 2005 082919 -0500 mike simmons mikesim@yhti.net wrote i tried this ng in both ways; nice/full of shit and mean/honest. obviously the mean/honest approach stirs responses and reveals the best from the ignorant. so ill be mean and honest. recently did a d47 ball joint recall on a durango and noticed the brakes were real thin. customer responded to the writer by saying; why are you selling me crap i dont need when i just want the recall done that i need after that i chose not to mention the leaking front shocks and loose tie rod ends not under warranty on this vehicle. after all if brakes arent important why is suspension and steering two weeks later the customer returns and complains to the service manager that we did not recognize the loose rod ends and midas who did their brake repair that they did not need. . . remember did notice the problem. as a dealer we are cons for recognizing needed repairs while performing warranty services yet we are idiots and inferior to independents when we dont. make up your minds. waiting to hear from the warranty kings and queens who have stories of repairs that should have been done under warranty. read the manual that you never opened and came with the vehicle its not covered. well brent it seems that your attitude is your worst enemy. too many times stealerships try to tack on extra work during recall and minor service calls that really isnt needed and people hear stories about it all the time. i would even go as far as to say that the stories heard make the problem seem far worse than it actually is and are greatly responsible for forming this attitude with the customers. then you can tack on the dealerships rather high labor rates and parts costs and can you wonder why people react the way that they do the point is that you also have an attitude when the customer doesnt listen to and do everything that you say and think that they are asses and will be given and told nothing and that make you the biggest ass of all. hows that for being mean/honest the fact is that it was your responsibility to tell the customer everything that you knew was wrong with the car regardless of their attitude and because of your bad attitude you didnt do it so you deserved to get complained about to your manager. what if one of these parts you chose not to tell them about failed and caused the customer to get into an accident would you justify your actions of not informing him/her by your complaint above you actually should be fired if you keep this shit up. -- if at first you dont succeed youre not cut out for skydiving stealerships hmmmmm... there would be hell to pay in this ng if i referred to customers in such a disparaging manner...... but stealerships passes thru with comment...... double-standard surely not! mike interesting. a lot of the dealers on tdr resent that word. i would too if i were in the business. the dealership that i go to isnt the greatest but they do good work. they charge a ton but i really dont resent that their mechanics and employees need to make a good living too. i make a decent wage and dont resent them doing the same. on the one hand i wish that they would show a little more concern for the problems that we customers bring in but on the other hand some of the things that they have to deal with would drive me crazy too. i just try to treat them right and for the most part they do the same for me. yup! the golden rule applies both ways! yes the term stealership is resented. those who use it paint with a mighty broad brush. when confronted they always say somthing like well i was screwed by a dealer once.... and proceed to relate a story that paints the dealer in a bad light. well in over 30+ years in the business i could relate stories about customer antics that would make dealerships look downright honest! but based upon the antics of a few to paint the rest...... nope. remember you are usually treated by others the way you treat them. mike lol you guys love to make mountains out of mole hills. the term stealership was used more as a dig toward brent with all of his whining about the customers than an attack on the dealerships in general. but the point still remains that i doubt that there is even a single dealership that hasnt ripped off at least one customer in either sales or service at some point in its existence including yours. does that make them all bad all of the time no and i never said that they were so chill out. tbone im sure that could be said about any business or any individual for that matter. mike -- if at first you dont succeed youre not cut out for skydiving .

Replies:

From : tbone

not sure what the heck i was thinking with the rear main seal statement must have been thinking of something else thanks for the reply and im going to do a little more investigating in that area. i looking forward to getting my hand ditty again on this truck i know ill be back with more questions. again thanks tom -- message posted via http//www.carkb.com .

From : tom dimuro via carkb com

just bought this and both headlight lenses look cloudy inside ; im wondering if they are frosted from the factory like this or if they are messed up the parking light lense which is part of the headlight assembly is crystal clear. lastly has anyone successfully removed the headlight lense only for cleaning thanks dave go ask your friendly dealership you child molesting pervert. hows your kid doing dave oh..thats right...we can add murderer to your list as well. .